Return & Refund Policy

Last updated: 01 June 2026

We want you to love your purchase. If something isn’t right, you have 15 days from the date of delivery to return most items for a refund or exchange. This policy complies with UK Consumer Rights regulations.

📦 Conditions for Returns

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In the original packaging with all tags, accessories, and manuals
• Not damaged by misuse or improper handling

Non-returnable items: Intimate or sanitary goods (e.g. opened fetal doppler probes, earphones due to hygiene), gift cards, and downloadable software. If you are unsure whether your item qualifies, contact us before returning.

🔄 How to Start a Return

1. Email our support team at guriltd.official@gmail.com with your order number and the item(s) you wish to return.
2. We will send you a return authorisation and, if applicable, a prepaid shipping label (for faulty/wrong items only).
3. Pack the item securely, include your order number inside the package, and send it to the address below.
4. Once we receive and inspect the return, we will process your refund or exchange within 7 business days.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 14 days. The original shipping cost is non-refundable unless the return is due to our error (wrong item / defective product).

Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.

🔄 Exchanges

If you need a different size, colour, or product, please request an exchange via email. We will place a new order for you once the original item is returned and verified. Exchange shipping is free for UK customers.

⚠️ Damaged, Defective, or Wrong Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a free return label and send you a replacement immediately (or issue a full refund if preferred). No extra charges apply.

❌ Late or Missing Refunds

If you haven’t received a refund after 14 days from our approval, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please email us at guriltd.official@gmail.com.

📞 Need Help?

Our customer service team is available Monday–Friday, 9am–5pm GMT. Email us anytime, or use the WhatsApp button at the bottom right corner for quick questions.